i have been **********

I have a loan with standard bank...I have been paying since 2014. initially I was given the loan bucket account and have been paying into this account. next thing my account was handed over to vertex solutions and I had to start paying them. of which after a year it was re-handed over to adrs with a new balance. I stopped paying because I couldn't understand why my loan balance isn't going down after so many payments made. so I went into the branch and asked for my loan statement showing all my payments which I was told would be emailed to me in 7 working days...now we in May and this was in March..I then received a statement that had about 13 or more payments missing on that statement. I emailed back asking what happened to my payments and i was told to send proof of payments for the payments I'm talking about. and this was end of march and now we in May and since then I haven't heard anything from standard bank or the departments that were denanding this proof of payments. when I calculated all my payments I was supposed to be sitting with less than a thousand rand balance. and now the balance that adrs is expecting me to start paying is almost R3500 . I made payments into the loan bucket acc and then vertex solutions of which about R2700 went missing. I have sent 2 emails regarding the latest statement showing all my payments into the bucket acc and vertex solutions account and asked for a settlement amount as I'm going on Maternity leave in 2 weeks time and no body seems to be interested in compiling the correct statement and email back to me. I sent emails to branch lending and ptl admin and I dont even remember which other dept but none of them is replying to my emails. and yet adrs is busy texting me demanding more money from me but I cannot get the correct statement from standard bank as a whole. I don't know if I must get my lawyers to get involved or just leave standard back alone and conclude that the reason why I'm being ignored is because they realize they are *********** and are ripping me off on top of it. why must it take 2 months to get an accurate statement generated and calculate my settlement amount as requested? next thing I'm gonna leave everything because I'm not taken serious...and I know once I've moved on and focusing on my new born baby standard back is going to start sending me messages after adding ridiculous amounts of interests for payments they never received when I'm the one begging for a settlement amount now and a proper statement before no interest in added on the balance of +-R900. I feel standard back is ripping me off and has a bunch of *********** employees that don't know what they doing. first they tell me to pay into the bucket acc then say they've handed it over to vertex. after a year withdraw my account and hand it over to adrs without any concrete reason or explanation given to me. now payments just went missing and I'm expected to just carry on paying different collectors. i used to prefer standard bank thinking their loan interests is amazingly low but now I see where the catch is....they benefit from customers through this handing accounts to different debt collectors and handing acc with wrong figures. I'm sick and tired of standard bank...I'm 8 and a half months pregnant and trying to settle my accounts before going on maternity leave but standard bank is nothing but a pain right now. I'm tired of dealing with this bank. I hate it!