I have been playing lotto and Powerball from Standard Bank app and I realises that they don’t pay all the winnings. Last year I had 4 numbers winnings and I didn’t get anything. Yesterday I played power ball and they only paid 1 line and they don’t pay fo

I have been playing lotto and Powerball from Standard Bank app and I realises that they don’t pay all the winnings. Last year I had 4 numbers winnings and I didn’t get anything. Yesterday I played power ball and they only paid 1 line and they don’t pay for other lines. They only pay one line from the ticket. Why is it that they charge for each line but when they pay they only pay for one line. I had 4 numbers from last night’s draw which was not paid. Today I’m taking a decision not to play from Standard Bank app anymore