i have been a standard bank account holder for over 9 to 10 years but service is always disappointing

<p>i first contacted standard bank to reverse a debit order that was incorreclty billed i used the online plat form that i always use when ever i wana reverse a deit order got a call from thabiso telling me something completely diffrent gave me a number that i need to call so i can have it reversed ended up spending more then R100 just on airtime to get my call hug up cause of high call volumes of other cusomters that are getting bad service from standard bank then ok i deside let me go into the bank to check if i qualify for a loan i asked the consultant how much do i qualify for she gave me the amount i said i dont need that amount all i need is R4000 she came up with a suggestion of me taking a loan of R19300 ...she said that 15300 would settle my existing loan and i will get the R4000 that i requested and i would need to pay it back in 24 months now i check my account the loan isnt yet settled as the money is still in my account and when i called to reverse the debit order again to day im getting a completly diffrent amount for settling my loan stanrad bank is best for providing disapointing service if they can take the time to look at the history of my account with standard bank i have had more then 7 or 8 complains based on the level of service i had a problem wen i took my first loan were they didnt debit for 3 months were els they responsible for doing that and wanted to make it my problem and again in the past were i cancelled my life cover but they billed iy for 2 years and wanted to make that my problem now again this !!!!!!!! </p>