I have banked with Standard Bank since 2009, but they struggle to keep up with competitors

I have banked with Standard Bank since 2009, but they struggle to keep up with competitors. Recently, I faced terrible support after being transferred multiple times between departments, only to get disconnected. If you're abroad, good luck resolving online banking issues; they only call your mobile, and their in-app support was useless. After finally fixing a phone issue, I was told my accounts would be transferred to a new dashboard due to my old one expiring with my card. They promised no loss, but failed to transfer everything, leaving me locked out of my app for three days. Eventually, they loaded some accounts but not all my settings. Despite numerous requests for compensation for lost business during this time, they took no action. Their business banking app is also inadequate, mixing personal and business accounts and lacking integration with accounting software. The only reason for my 2-star rating is that the personal banking app is mostly reliable.