CD
Cat D

1 reviews | Active since May 2010

30 Aug 2016, 11:34

I have a "fixed fee" account - why am I now being charged for transactions?

<p>I have a "fixed fee" (R95 per month) account at Standard Bank.</p> <p> </p> <p>I recently recharged my cellphone with airtime and a data bundle, using a Standard Bank ATM to do so. Earlier today I noticed on my statement that I had been charged R1,10 for each recharge.</p> <p> </p> <p>Could you please clarify this for me?</p> <p> </p> <p>Please respond by email.</p> <p> </p> <p>Thank you.</p>

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Replies (1)
Standard Bank
Standard Bank's reply30 Aug 2016, 15:36
Official

Good day Carin

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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