I have a business account with them and my business banker is Priscilla Baden-ncube

I have a business account with them and my business banker is Priscilla Baden-ncube. I have been trying to contact her for the past week and a half and I have no joy. Then I called their call centre this morning and I wasn't helped well. The person who answered my call could only tell me she was ill. I tried to ask who can help me and he really was not keen he started giving me phone numbers of I don't know who. I asked him whether he can help me but.......he put me through to another person apparently at the business call centre but he was not helpful at all. I'm thinking that maybe because I'm a small business that they don't feel the need for help and treat me properly.