I hate this bank!!!! Never recommended

I have been dealing with this situation with Stanley Brodkin MBD and Standard Bank for weeks… my credit card with Standard Bank is still showing on the credit bureau even though it was settled and closed in 2021… Stanley Brodkin and MBD both say there is nothing they can do u tik Standard Bank provides them the details of my credit card account number … i have called Standard Bank MULTIPLE times since 2 weeks ago to get the information updated and put on a letter for me so I have the proof also to have this updated on the credits bureau, the call centre passes me along from department to department and no one knows what to do… today I speak to the complaints department and they tell me they have filed a complaint and this will take 8 days or more to resolve….WHY THE HELL DOES IT TAKE SO LONG FOR ANYONE TO PICK UP AN ACCOUNT AND UPDATE IT. My credit record is effected for something that was closed in 2021 and just fyi this is the only negative impact on my credit record, again I state CLOSED IN 2021!!!! Someone needs to sort this out and they need to do it TODAY… bull**** does it take this long, they so quick to call when they need money but when it is paid up and settled and they need to fix something in their end, Standard Bank drags the process along… I hate this bank, i will continue putting bad reviews of them, their customer service is ****