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yvonne H

1 reviews | Active since Jul 2012

05 Dec 2018, 13:53

I HATE STANDARD BANK ! CARE NOTHING FOR CLIENTS

I have been a standard bank client for over the 25 years. Bought vehicle's and houses that they financed. About 8 months ago I got retrenched at work. For more than 20 years I was a loyal client paying my credit with them. After my retrenchment I continued paying my accounts the best way I could. 2 months ago I really had no funds coming in and could not pay the min installments. I did manage to arrange and explained to them. I also went to the Kimberley branch for my cheque account to stop all debit orders . Because no funds were coming in the debit orders was returned. leaving me with bank costs. Went to the Kimberley branch for the second and the third time to stop the debit orders. Nothing was stopped and it left me with a R2 800 bank costs..... Now standardbank suspended my credit card. My credit profile is ruined. I just started my new job as a Manager at Isuzu and Honda. STANDARD BANK DID ABSOLUTE NOTHING . THEY DO NOT CARE ABOUT CLIENTS. From end of this month I'm earning a decent salary again and can manage my cards again. But the damage on my name is done.

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Replies (2)
Standard Bank
Standard Bank's reply05 Dec 2018, 14:35
Official
 Dear Yvonne
 Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply10 Dec 2018, 10:09
Official
Dear  yvonne 

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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