1 reviews | Active since Nov 2016

17 Nov 2016, 15:02

I give up

<p>I don't understand why everything has to be a struggle with Standard bank, maybe I should just change banks and move to FNB.</p> <p>I forgot my Internet banking password so I went to the MTN Innovation centre but they couldn't help me instead sent me to Cresta. Went to Cresta and they said it will be sorted within a couple of hours and over a week later I still cannot use Internet banking. The app says that the service is currently unavailable (for the past week) and it gave me a number that is no longer working. </p> <p>Getting through to the call centre is a mission. I am tired of complaining about Standard bank. I am tired of Standard bank.</p> <p> </p> <p> </p>

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Replies (3)
Standard Bank
Standard Bank's reply18 Nov 2016, 09:06
Official

Good day Margo Tshivhase

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply24 Nov 2016, 09:55
Official

Dear Margo Tshivhase

Thank you once again for your posting.

I refer to our telephonic conversation on Friday and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply24 Nov 2016, 09:56
Official

Dear Margo Tshivhase

Thank you once again for your posting.

I refer to our telephonic conversation on Friday and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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