VC
Vezithemba C

1 reviews | Active since Oct 2012

24 Apr 2023, 12:25

I finished paying fo...

I finished paying for my car in January 2023 and then they sent me the Natis/registration document for the car as well as Settlement letter, then all of a sudden they call me to say I owe money on the account R500 and some change, then I complained about it, today they calling to say now I owe R 1000 in just 1 week... What games are we playing here deviously though??

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Replies (3)
Standard Bank
Standard Bank's reply24 Apr 2023, 12:36
Official
Dear Vezithemba
 
We’re saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query.

We will be taking a closer a look and will get back to you.

Kindly send us your ID number via private message.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply24 Apr 2023, 13:41
Official
Hello Vezithemba

Thank you for getting back to us and providing the information as requested. 

We will have this matter investigated and revert to you. 

Kind regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply25 Apr 2023, 14:05
Official
Dear Vezi

Thank you for taking our call.

We would like to thank you for giving us the opportunity to resolve your matter. 

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards
Standard Bank Hello Peter Team 
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