I feel ****** by Standard Bank

I feel very ****** by this bank.I opened a Standard Bank account in order for me to able to get my child’s social grant paid in that account.I was never informed about the overdraft the next thing when I log in on my banking app I have a negative balance and it’s written honoring fee!! Why was it activated in the first place because I only use that card to get my daughter’s grant money? I also use my card to pay for my Apple Music subscription,every month the R89,99 is debited on my account,a few days later I log in to my app and I find that I’m owing R92 as honoring fee,how when my own money was deducted to pay for the subscription? When I go to the banks no one is able to explain this.Even when I try to phone customer care,my airtime/minutes runs out without even speaking to a consultant because of “high call volumes” .This is bad.For months I’ve been battling with this and at this point I feel like closing this account and look for another bank that is not going to ***** my money.