i Feel ******

<p>Please may you assist?</p> <p>I went on Friday 09 of December to withdraw funds from my standard bank account in Germiston ATM around 6pm I selected an amount the ATM kept on saying please wait processing I waited for 15mins without joy I called the call centre while I was there in front of the ATM.</p> <p> </p> <p>They told me there will cancel the card and reboot the ATM, I asked what will happen to my cash and the card, they said as long I didn’t get an sms then there is no cash which will come out as the card won’t come out as well as the cash.</p> <p> </p> <p>The ATM was rebooted in front of me, with 100% assurance that cash hasn’t been taken out of my account we proceeded and the consultant from the call centre assisted in assisting me apply for a new card.</p> <p> </p> <p>Came Sunday the 11th I decided to go deposit cash in my account as I deposited I received a message and the balance was short with R1000 I knew that the Friday cash was taken out off my account I quickly called the call centre again and the consultant said he can only help me if he gets the number of the ATM, so that he can log a request for instigation so that I get my cash back, I told him there are a number of ATM at the branch but I not sure which one it is so I will give him 2 ATM numbers and he said it will be fine.</p> <p> </p> <p>10mins later I called another consultant answered and there told me they can’t help me I will have to go into the branch and I told them were I work I have no chance of going to the branch as I will be at work and you are telling me I have to report this in 24hrs.</p> <p> </p> <p>I called Friday as it was happening and I was assured that all is well with my account, so if I hadn’t decided to deposit cash into the account I wasn’t going to find out that cash was taken out.</p> <p> </p> <p>And its already over 24hrs. Please may you assist that I get my R1000 back into my account as now I m being tossed like it was my fault that the ATM got faulty, and reported in time. Where I work I have no time to go to the bank except weekends and there is no Standard bank nearby</p> <p> </p> <p>ATM number 3968 or 2601</p> <p> </p> <p> </p>