I FAILED THE TEST!

<p>Called about a payment that won't go through online for our fax services. Had a loooong hold after which she said she would have to go through some security questions with me first. I can't even describe these questions! She couldn't read out a number correctly. Do I have a property, address given, in the Cape, How long have I had a cell phone account(who remebers these things??? I've had an account for years!), Do I have an MTN account, What are my husbands registered names, what is the name of my credit card account???? I can't describe my frustration! I FAILED THIS TEST!!!! I then found an sms on my phone to call the ***** department only to find out they had blocked my account because of a book I bought on my Kindle for R62.00 the other night! I am flabbergasted!!! Is all of this the norm with Standard Bank??? I will discuss moving our banking to another institution very seriously with my husband tonight. By the way, I PASSED THE TEST with ***** division!!!</p>