DR
Dr R
1 reviews | Active since Feb 2019
14 Nov 2025, 15:41
I expect Standard Bank to urgently investigate this matter
I am extremely disappointed with the service I have received from Standard Bank. My R700 was deducted, yet it was never allocated anywhere. I have been following up repeatedly, but no one can explain what happened to my money.
To make matters worse, the account that was linked to my profile was sold to another company, and that company has confirmed that they never received any payment from me. So where did my money go?
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
14 Nov 2025, 15:52Dear Dr. Paul Radebe
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Nov 2025, 15:52
Official
Dear Dr. Paul Radebe
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
DR
Dr R's updateReviewer Update
24 Nov 2025, 12:50As previously discussed, Standard Bank’s HelloPeter team promised that they would respond within a short time. I also received calls and emails from various departments assuring me that the matter was being attended to. However, until today there has been no resolution.
My main concern is this: what happened to the money that left my Standard Bank account and went into another Standard Bank account?
This raises serious questions about internal controls and the safety of my funds.
Should I be worried that my accounts are at risk? The difficulty I have faced in getting this simple matter resolved has completely damaged my trust in Standard Bank.
I respectfully request a clear explanation, proper accountability, and an urgent resolution.
My main concern is this: what happened to the money that left my Standard Bank account and went into another Standard Bank account?
This raises serious questions about internal controls and the safety of my funds.
Should I be worried that my accounts are at risk? The difficulty I have faced in getting this simple matter resolved has completely damaged my trust in Standard Bank.
I respectfully request a clear explanation, proper accountability, and an urgent resolution.
DR
Dr R's update24 Nov 2025, 12:50
Reviewer Update
As previously discussed, Standard Bank’s HelloPeter team promised that they would respond within a short time. I also received calls and emails from various departments assuring me that the matter was being attended to. However, until today there has been no resolution.
My main concern is this: what happened to the money that left my Standard Bank account and went into another Standard Bank account?
This raises serious questions about internal controls and the safety of my funds.
Should I be worried that my accounts are at risk? The difficulty I have faced in getting this simple matter resolved has completely damaged my trust in Standard Bank.
I respectfully request a clear explanation, proper accountability, and an urgent resolution.
My main concern is this: what happened to the money that left my Standard Bank account and went into another Standard Bank account?
This raises serious questions about internal controls and the safety of my funds.
Should I be worried that my accounts are at risk? The difficulty I have faced in getting this simple matter resolved has completely damaged my trust in Standard Bank.
I respectfully request a clear explanation, proper accountability, and an urgent resolution.