AS
Aleeya S

1 reviews | Active since Feb 2020

17 Mar 2024, 21:20

I dont want to deal with Standard bank anymore

My name is Shobeir Imitiaz Mahomed Shabally. My ID number is ***

I have been banking with Standard bank from 2015. I stopped using them and started using another bank from Jan 2024. As my wife lost her job in 2023, and the whole experience with dealing with Standard bank during our financial difficulty phase, has not been easy. They have not assisted us and only made our lives more stressful. On the 20 Feb 2023, Standard bank billed me R130 and the reason is unpaid debit order. Right until end of Jan 24, all was in order, I had paid all bank charges etc. Not sure which debit order they speaking about. And thereafter at end of Feb one account tried debiting me for R100. I did inform that company to debit my new account, but they still debited my standard bank account. And there was also additional charges for that unpaid debit. Currently with the bank I am with, I pay 40c for unpaid debit, and Standard bank charges R130. In total now, I owe them R551. I am not paying this amount, I need Standard bank to credit this amount and close my account. I don't want to deal with Standard bank anymore. And I don't have the money to pay yourll this R551. Please close my account and Ucount. I dont want to bank with Standard bank anymore.

0
Replies (3)
AS
Aleeya S's update17 Mar 2024, 21:25
Reviewer Update
Correction, I meant on Feb 2024, Standard bank billed me R130
Standard Bank
Standard Bank's reply18 Mar 2024, 07:01
Official
Good day Aleeya

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 
We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply19 Mar 2024, 16:07
Official
Good day 

Our team would like to thank you for your patience while we resolved your matter. 

We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. 

Please don’t hesitate to reach out to us should you need any further assistance. 

Kindest regards
Standard Bank Social Media Team 
***