I don't count for SB's Ucount

In 2015 I got a new cellphone number. I updated this with Standard Bank, Rica etc. I went to the Newton Park, main branch of Standard Bank, on two occasions to update my cellnumber with their ucount reward system.

Two years later, I want to use my reward money only to discover that I can't remember my pin anymore. Wanting to change my pin, I go into the ucount app, only to discover that my cellnumber has never been updated and I can't change my pin. On Monday I phoned Ucount. Was told to go into bank and update it again. I told them that I am not going to do it again, as I have done this on a few occasions now. Shiday apologised and told me that this process takes 7 working days, but that she would get her supervisor to call me. Supervisor assured me that the number would be updated by the end of the day.

Now it is Wednesday evening. Nothing has changed. I lost the deal I would have used the my reward on. Yet, I have to pay R22 per month for my Ucount membership.

I am very disappointed with Standard Bank's Ucount service.