I don't care attitude from Standard bank

I wrote a review on a bad service and racial profiling in how they deal with their customers. This was based on the car finance deal i just had with them. Their response was a two liner, we are sorry for the inconvenience" has Standard bank service and care deteriorated to a point that they just don't care.

I expected them at least to review the incident, contact and give me feedback including correcting the wrongs on the deal. But who am I as a black person!