I do think Standard Bank is a great bank however does their digital/Internet, actually exist?

I have had the horrific experience of trying to talk to anyone in the Standard Bank Digital/Internet division. I telephoned Standard Bank Card Division regarding the activation of my new card. They informed me that they would put through to the Digital/Internet division and gave me their direct number in case the call was dropped. After holding on for about 10 minutes, I put the phone down and dialed directly. This time I had the option of asking for a call back as I was informed by their "robot" that I was 42nd in the queue. No words. I was then informed that I should expect a call back, "as soon as someone was available" and that will be within 2 hours. Four hours later I telephoned again, and again went through the whole "joke" again. This time I was told I would receive a call back within about 30 minutes. It is now just over an hour and I still have not received a call back, and of course as it is now after 16:30 I have no doubt I will not get a call back until tomorrow or more likely definitely by November 24th 2025.