i dnt bank with them but i deposit to their client

I made a request to order my deposit slip back from the bank at the beginning of November 2014, i was promised that my slip will be delivered at the Esikhawini branch, where my request was made, on the 17th of November 2014 and that i will be contacted to come fetch my slip. I received an sms with a reference number confirming my request and the date of delivery. since then i have been going to the branch to check for this slip, we are now in February 2015 and nobody has an answer as to when i will be receiving my slip if at all! every time i get to stand on that very long slow moving que, with the 2consultants forever leaving their stations. when i eventually get to speak to one of them, the first time i was told \there has been no action on my reference"and this was January 2015 already"