I demand all of my premiums back from Standard Bank

<p> </p> <p>Standard Bank has not bothered to call back after many complaints that we are sitting with an open roof. Please Standard Bank can you refund all the premiums we have paid in since starting with your for insurance. I have had enough and following this I am also getting intouch with the Insurance Ombudsman</p> <p> </p> <p>Below is my complaint from 3 weeks back which i posted on Facebook and on Twitter! Please refund ALL MY PREMIUMS BEFORE CLOSE OF BUSINESS ON MONDAY.</p> <p>Standard Bank, please don’t try to ditch paying for a claim and could you also be professional and follow up on matters. It is unprofessional. The storm that occurred on 10 November 2016, damaged a ceiling in one bedroom. It has never happened before with all the storms over the years. Matter reported to Standard Bank Friday 11 November 2016. Floor Assessor came 12 November 2016. Roof Assessor came 14 November 2016. Follow up call to Standard Bank was on 16 November 2016. Standard Bank promised to call and give update. No call received. We then called again on 18 November 2016 and were informed that the claim is rejected because roof is not properly constructed. This is bizzare and odd because why is it only happening now when there have been storms in the past and MOST IMPORTANTLY WHAT HAS THE COMPANY BEEN INSURING ALL THESE YEARS? And another problem, the lady I spoke to today refused to pass me on to someone senior. I need this sorted out today Standard Bank, claim no: 16/091343</p>