SN
SOLOMON N

1 reviews | Active since Sept 2013

15 Jun 2016, 19:19

I closed my account two months back but they say I owe them

<p>Three months back I switched from Standard Bank to Capitec Bank.So I went to a branch and told the to close the account, since I switched to Capitec, my salary will be deposited there.The consultant ssid its fine , all the the accounts are closed.</p> <p>But to my suprise I recieved a call from the bank a</p> <p>Saying that my account is in arrears. So I went to the branch and they said my account was not closed, so I owe R1600 .They said its for unpaid debit orders , but all my debit orders were deductec from my new account in Capitec Bank.</p> <p> </p> <p>Its really un fair.They claim that if I dont pay they will blacklist me.Its really a day light *******. </p>

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Replies (3)
Standard Bank
Standard Bank's reply17 Jun 2016, 07:40
Official

Good day Solomon

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply20 Jun 2016, 06:19
Official

Good day Solomon

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

********** 101

********** 860 (fax)

**********

Standard Bank
Standard Bank's reply11 Jul 2016, 10:19
Official

Dear Mr Ndema

I refer to the e-mail correspondence and confirm that the matter has been addressed.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

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