1 reviews | Active since May 2022
I closed my account moved banks and never used the bank but still you charged me !!
Standard bank never closed my account and now want me to pay R8000 for an account that was inactive for 6 years!!! While in high school my parents thought it would a great idea to open my up a bank account at standard bank as I was now in grade 11 and receiving a small income from odd jobs on the weekend, they opened a student account for me. later on the year, we went in to close the account because another bank had a better offer. We Closed the account. However 6 years later I get a call from Standard bank saying that my account has been handed over and is in arrears of R8000+.
I have major concerns because this account has been inactive for more than 6 years , because I went in to close it. Standard bank could not call me during this years to tell me that they see the account is inactive but they can call me after it has accumalated 8000 rands worth of services fee, I havent used the account once since I ave closed it. This is day light robery and you are dragging my credit score through the mud.
How are you able to call me after 6 years when the account has debts of R8000+ but you could not call me when you saw the account has een inactive for 6 months?
Why dont you close the bank account after I went in to close it ?
Why dont you closes inactive accounts?
I will not be settling this amount because I went into the branch to close this account. Standard bank just wants my money!
I will not be paying this amount becuse you could have called me to tell me the account has been inacative.
What happened to your customer service? WHy do you wait untill R8000 has occured and then call me the way you are every day, why coud you not do it when the amount was R500???
Please reach out as I will be taking further action.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
