I can't be part 2

Well. So Standard Bank called and they appeared to have been doing everything correctly. After getting a call from Zuriel to put some sort of apology he seemed on the ball. So I thought. Idiot, me got a shock after I was impressed that Standard Bank was sending me my card by courier and expressively so. I open my app to transact quickly and was surprised that I was hit by an R450 order for that express delivery.

What the hell for? In his sorry excise apology, Zuriel shut his mouth dead about the charge.No a single word about it when he was hurriedly happy to say my card will be delivered.

Now Standard Bank. Answer this. How do I pay for something when you ARE THE ONES WHO STUFFED UP!!!!!! HUH?????? How do I pay for something when I WAS NOT TOLD about it?????? YOU SILENTLY hit the not-so-shiny account.

Look. I know I am not on Prestige or some higher account that I declined to be on, but this is uncalled for. Remember I am just MyMo commoner?????? So please help in making my charges make sense. When you promised that you will pay back months of the incorrect charges is this what you mean Zuriel? Really????? Are you punishing me for not saying test to the Prestige banking???????

Don't call me until you have resolved this ******* treatment!!!!!!!!!!!!!!!!!!!!!!!!