LM
Lungelo M
1 reviews | Active since Oct 2020
12 Nov 2020, 17:55
I can't access my money!
I have not been able to receive any of my bankin0g notifications or any one time pin being sent resulting in me not being able to make payments. It's been over 3 months now I have sent a complaint email, called more than 5 times, been to the branch but still nothing. Today I called to follow up on an escalation and they said the expected turn around date is the 17/11/2020, what do I do till then and why does an escalation take 100 years. All I want is to receive my one time pin.
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Replies (2)
Standard Bank's replyOfficial
13 Nov 2020, 06:04Hello Lungelo
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply13 Nov 2020, 06:04
Official
Hello Lungelo
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
19 Nov 2020, 14:45Dear Lungelo Mlangeni
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply19 Nov 2020, 14:45
Official
Dear Lungelo Mlangeni
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***