BS
Bronwen S
1 reviews | Active since Dec 2010
06 Feb 2024, 18:00
I cannot go into a branch as the branch was closed. What now?
Standard Bank has just sent me an email indicating that if I do not register for, and enable My Updates, then I will be liable for 30c every time I receive an SMS from them. So... I found out how to allow notifications. They were alrealy allowed. However, at the end of the steps I was told "But you have to be registered for My Updates". So, after more searching, I found an FAQ which states that I have to go to a bank to register. The trouble is that Standard Bank closed their branch in my town (Stilbaai) so how am I supposed to do this? Come on Standard Bank. I see you changed your "Better, Simpler Faster" for good reason.
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Replies (1)Standard Bank's replyOfficial
06 Feb 2024, 18:03Dear Bronwen,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Feb 2024, 18:03
Official
Dear Bronwen,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
