I cannot deal with the innefeciencies of Standard Bank

<p>I will never use standard bank for anything ever again, I feel like they do not take their customers seriously. I first sent an e mail on 20 September to vaf@standardbank to notify them that I am going on maternit leave and would like to work on a payment restructure, the return e mail says you will get a response in 24hrs or 48hrs which never happened, as soon as i escalated this to Hello Peter i spoke to Nkululeko Sithole from complaints resolution who was prompt in helping me and finding me solutions that were available to me, he sent me the necessary forms to fill and he said he sent them accordingly. On wednesday 28 September he said to me that feedback usually takes 72hrs which once again didnt happen. When I e mailed him on Tuesday 4 October i got an out of office response to speak to Samantha Rosenberg on his absense, i resent all our e mail communication to her and she said she has escalated the matter as well. Thursday 6 October i am still sitting with no response on whether i will be exempt for car payments from End Nov to end Jan to only resume payment end Feb. Then i called again and spoke to Nomsa from VAF who says what she sees on my reference number is that this query is due 20 Oct, how is 20 October a 72hr difference from 28 September? I am so irriated by Stabdard Bank I am willing to return this car and cut all ties, i feel like they take advantage of paying customers and as heavily pregnant that i am I do not need the stress. This is very unprofessional for an organisation of that size, particularly if I, as the client have to keep following up and running after you</p>