I can't even get a quote Homeloans dep

In the time I have been put on hold I was able to file this. I called today to get some feedback on my pledge application only to be put on hold for about a 30mins. The call centre agent then put the phone down in my face. My application number is *** but I have been issued the following reference numbers *** and *** everytime I call to check the progress of my application they tell me its waiting for supporting documents and I have sent my documents like 5 times via fax and email. I just want a quote is that so difficult.