I can't add EFT beneficiaries

On the 29th of January I started experiencing problems linking EFT beneficiaries to my account, after loading the information the system would send me the OTP on email. I emailed Standard Bank the issue and on 02/02/16 Constance Macome rep**** and confirmed the issue had been resolved. <br> <br> Despite following the instructions I still couldn't receive the OTP on email. I tried different browsers including EDGE, CHROME, FIREFOX all to no avail. I ended up transferring the amount to my personal account and paying my client form there, one more thing I will need to explain with the taxman. <br> <br> Today is the 6th February and the system is still not working, I need to refund a client but i can't. Now I look like an unreliable and ************ person to my clients and the representational damage this issue with standard bank is causing to my small business may be irreparable.<br> <br> How do you expect me to run my business Standard Bank?