RJ
Ronelda J
1 reviews | Active since Dec 2017
30 May 2025, 11:06
I bought electricity through the Standard Bank app yesterday, but never received the token
I bought electricity through the Standard Bank app yesterday, but never received the token. Now sitting at the branch and have already been waiting for 20 minutes for someone to answer the Helpline. So disappointed in this service, which is supposed to make one's life easier, but instead it just makes it more difficult and on top of that it's *****ing my time.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
30 May 2025, 12:37Dear Ronelda
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 May 2025, 12:37
Official
Dear Ronelda
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
31 May 2025, 09:15Dear Ronelda
Thank you for taking our call.
We're glad to hear that this matter has been resolved
Our sincerest apologies for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We're glad to hear that this matter has been resolved
Our sincerest apologies for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 May 2025, 09:15
Official
Dear Ronelda
Thank you for taking our call.
We're glad to hear that this matter has been resolved
Our sincerest apologies for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We're glad to hear that this matter has been resolved
Our sincerest apologies for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***