I APPARENTLY DO NOT HAVE AN ACCOUNT WITH STANDARD BANK

<p>So...</p> <p> </p> <p>Standard bank does not have my account in their records. Ridiculous. I have been a member of this bank since 2012 and THIS IS THE LOYALTY I RECEIVE????</p> <p><br />I recently received some Inward Foreign transfer (As I always have with the last time being a receipt on the 26th of July 2016) and the amount cleared for transfer into my account on Friday! I called the Inward forex transfer department on Friday and they confirmed that the amount was ready for transfer into my account. I proceeded to confirm my account number and id number which confirmed their records and all they had to do was credit the money into my account.</p> <p>I had called the department at around 12:00 and I had an exam from 13:30 so my cellphone was off till 16:30 since it was a 3 hour paper. I was welcomed with 2 voice notes telling me there was an error with my account and I had to call them to confirm my account number. This was not possible as the offices are open from 08:00 to 16:30 on weekdays only so I had to go through a whole weekend without that money and even missed out on a payment that resulted in an instant penalty of R1,500 because that money was not sent through.</p> <p> </p> <p>I held my patience and went through the whole weekend and on Monday at 08:05am I called the International transfer department and asked them to sort the issue out and they rep**** how "my account is invalid". I did not understand this. I asked them to give me a call as soon as possible once they sort it out because I needed it sorted ASAP. I received a call telling my account was having an issue and I had to go to the branch to with my identification documents to sort out this issue. At 10:51am I skipped what I was meant to do for the day to go sort this mess out and the consultant assisting me, Nthabiseng, at Randburg Branch by randburg square could not view my account on her system.</p> <p> </p> <p>She proceeded to contact the IT department and the only thing they could do was SEND NTHABISENG AN EMAIL REGARDING THE TURN AROUND TIME FOR HOW LONG IT WILL TAKE TO KNOW WHAT MY PROBLEM WAS. ARE YOU FRICKKEN KIDDING ME???? THERE HAS TO BE A TURN AROUND TIME TO FIND MY ACCOUNT BECAUSE IT IS MISSING AND NOONE KNOWS WHERE IT IS ON THE SYSTEM.?????</p> <p> </p> <p>I can withdraw from account using an atm and logon to the Standard Bank App and Internet Banking but Standard Bank itself cannot locate my accout to perform a single debit and I have now been costed over R2,500 for the late receipt of this payment due to an</p> <p>internal standard bank IT issue that has made my account disapper??????</p> <p> </p> <p>I am utterly UNIMPRESSED. I am working class degree'd professional using an Access Account and now I have seen why I have not gone to upgrade to the Professional Elite Account or something because of fear of more problems. </p> <p> </p> <p>Someone needs to help me immediately. I need my account.</p>