I am very unsatisfied with the internet banking department, I purchased two data bundles and have never received the data, my money was debited and was told I cannot get a refund until Telkom responds to their call, I bought the data through Std bank why

I am very unsatisfied with the internet banking department, I purchased two data bundles and have never received the data, my money was debited and was told I cannot get a refund until Telkom responds to their call, I bought the data through Std bank why must I wait for Telkom, please reimburse my money its been two weeks, you hold on to my money and I received no data. This is very unfair !!!