CM
Ctha M

1 reviews | Active since Sept 2016

17 May 2018, 13:21

I am very disappointed with standard bank

Today I call the standard bank call centre for my credit card limit to be increase to R100 000 and the lady told me that it was declined. I then asked her how much do I qualify for, her response was that standard bank did not provide the info of how much I qualify for.

ever since I start my working career , I have always banked with standard bank however when I wanted my car to be financed by standard bank I was declined. Nedbank finance my car until I paid it off. Again I app**** for a house loan , standard bank declined me and Nedbank is financing me.

Now I apply for a credit card increase Standard bank has declined me, Nedbank approved my application.

I am angry and hate to be a customer of standard bank because it seems like the bank that values me is Nedbank.

I hate standard bank and I am considering joining Nedbank as they have been treating me as their valued customer compared to the bank I thought values me

From a score of 1 to 10 I will give standard bank -0

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Replies (2)
Standard Bank
Standard Bank's reply17 May 2018, 15:00
Official

Dear Ctha mthembu

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply24 May 2018, 11:05
Official

Dear Ctha mthembu

Thank you once again for posting your comments.

I refer to our email correspondence with each other and telephonic conversation earlier on and can confirm that the matter has been resolved.

Kind regards

Clint Petersen

Complaint Resolution Centre

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