I AM TOTALLY DISGUSTED WITH THE SERVICE RECEIVED

On the 20th of April 2015 Standard bank took R10 400 from my Business bank account. On my account it reflected that the money went to Recoveries, on which I have an arrangement.<br> <br> When I called them they were investigating and found that I did indeed have an arrangement in place and the money should not have been taken from my bank account. They promised to refund me R9900 ie R10 400 less R500 for the month's installment on my recovery account.<br> <br> When I did not see the money reflecting in my account after a few days, I decided to call them and was told that they could not find the money!! I called every day as from the 22nd May and everyday someone else would promise to call me back or send me an email, which never happened!!! It is now 2 weeks since the money was grabbed from my account and they still have not found it. In the meantime all my debit orders have been returned as unpaid and STD bank is charging me for all of that. I am sitting with R79 in my bank account and am at my wits end because i don't know what to do.<br> <br> PLEASE HELP!!!!