MS
Mamojano S
1 reviews | Active since Aug 2011
11 Nov 2022, 12:51
I AM TIRED OF COMING HERE TO COMPLAIN ABOUT STANDARD BANK
I am actually emotionally and physically drained and exhausted by Standard Bank. My account was blocked and there is no urgency on their end to assist me with getting it unblocked. I have EMAILD their Transactional ***** department and It appears my bank doesn't care. I need an active bank account. All docs have been sent but no help or assistance is being received.
I was not notified by MY BANK that there is an issue.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
11 Nov 2022, 13:03Dear Mamojano Sebesho
Thank you for alerting us to this. We have escalated the matter to the ***** team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the ***** team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply11 Nov 2022, 13:03
Official
Dear Mamojano Sebesho
Thank you for alerting us to this. We have escalated the matter to the ***** team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the ***** team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
MS
Mamojano S's updateReviewer Update
11 Nov 2022, 16:04Dear Standard Bank Hello Peter team,
This query was escalated yesterday already. No one has called me. I've been the one calling Standardbank no one that I speak to can help me. What is the rurnaroubd time for resoving issues. We going on 42hours. It's like your systems do not work and you guys are not equip to actually assist your clients.
This query was escalated yesterday already. No one has called me. I've been the one calling Standardbank no one that I speak to can help me. What is the rurnaroubd time for resoving issues. We going on 42hours. It's like your systems do not work and you guys are not equip to actually assist your clients.
MS
Mamojano S's update11 Nov 2022, 16:04
Reviewer Update
Dear Standard Bank Hello Peter team,
This query was escalated yesterday already. No one has called me. I've been the one calling Standardbank no one that I speak to can help me. What is the rurnaroubd time for resoving issues. We going on 42hours. It's like your systems do not work and you guys are not equip to actually assist your clients.
This query was escalated yesterday already. No one has called me. I've been the one calling Standardbank no one that I speak to can help me. What is the rurnaroubd time for resoving issues. We going on 42hours. It's like your systems do not work and you guys are not equip to actually assist your clients.
Standard Bank's replyOfficial
11 Nov 2022, 16:44Hello, Mamojano
Thank you for taking our call, this matter will be finalized once feedback is received from our ***** department.
Thank you for taking our call, this matter will be finalized once feedback is received from our ***** department.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply11 Nov 2022, 16:44
Official
Hello, Mamojano
Thank you for taking our call, this matter will be finalized once feedback is received from our ***** department.
Thank you for taking our call, this matter will be finalized once feedback is received from our ***** department.
Kindest regards,
Standard Bank Hello Peter Team
MS
Mamojano S's updateReviewer Update
15 Nov 2022, 11:17Hi There,
I am awaiting the report from your ***** DEPARTMENT detailing the reasons why my account was closed and details regarding why it was then unblocked?
Also why has no one from the ***** department contacted me?
Please can you assist with actual answers? As this is not finalised. This was managed very poorly and as your client I deserve to get answers.
Please
I am awaiting the report from your ***** DEPARTMENT detailing the reasons why my account was closed and details regarding why it was then unblocked?
Also why has no one from the ***** department contacted me?
Please can you assist with actual answers? As this is not finalised. This was managed very poorly and as your client I deserve to get answers.
Please
MS
Mamojano S's update15 Nov 2022, 11:17
Reviewer Update
Hi There,
I am awaiting the report from your ***** DEPARTMENT detailing the reasons why my account was closed and details regarding why it was then unblocked?
Also why has no one from the ***** department contacted me?
Please can you assist with actual answers? As this is not finalised. This was managed very poorly and as your client I deserve to get answers.
Please
I am awaiting the report from your ***** DEPARTMENT detailing the reasons why my account was closed and details regarding why it was then unblocked?
Also why has no one from the ***** department contacted me?
Please can you assist with actual answers? As this is not finalised. This was managed very poorly and as your client I deserve to get answers.
Please
Standard Bank's replyOfficial
15 Nov 2022, 12:46Hello, Mamojano
We did receive the questions you need answered by our ***** team and referred the matter to them. We have just send an urgent request to make contact.
Please be on the look out for a call from our team.
We did receive the questions you need answered by our ***** team and referred the matter to them. We have just send an urgent request to make contact.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Nov 2022, 12:46
Official
Hello, Mamojano
We did receive the questions you need answered by our ***** team and referred the matter to them. We have just send an urgent request to make contact.
Please be on the look out for a call from our team.
We did receive the questions you need answered by our ***** team and referred the matter to them. We have just send an urgent request to make contact.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team