I am still waiting to meet with the Branch

I am still waiting for the branch to contact me, since i lodged a complaint on the 15th March 2015, i am still waiting, so this means that standard bank does nt care about their customers, they only care about themselves, they are always saying that they are moving forward, yes that is true, but they are not moving their customers forward, why must we keep banking with a bank that doesn't care about us? My service request ***, is it expired or is it useless? This is for my RCP Loan that the installment never increased after i took another loan on top, then i am now told that i didnt even start paying my debt, i was only paying interest for the past 4 years, while the mistake was done by either standard bank s' system or the consultant, i dont even know why am i still banking with this bank