I am still waiting for feedback

Good day, My mother passed away 27 August 2025 and while submitting funeral claim I was told that I needed to get Letter of Executive Ship from court. At end of September I received Letter of Authority (which was given because my mother only had a Standard Bank Account and no other assets). The account had an amount of under R4000 in. I was told that Deceased Estates will be in contact with me. I just want my stuff sorted, because I cannot fathom how long I have to wait for an amount that is not even much. I do not want to be contacted be the branch as they delivered excellent service and this complaint is nothing to do with them. My complaint is with Standard Bank head office that does not provide feedback!!!!!!!