I am still waiting for a call back about my claim

I called Standard Bank insurance limited last week on Friday to lodge a claim for home content cover. When I called the agent told me I didn't have cover with and I only had motor cover. I told her I do and she transferred me to client centre where they confirmed I do have cover and they gave me the policy number to give to the agent. I was transferred back and I got through to a guy called Sibo. He also checked and told me that I don't have cover. I gave him the policy number and nothing came up.<br> He then told me he will follow up with this and check and thereafter he will call me back once he's sorted this out.<br> <br> I waited and waited and now it's a week later and no call or any update. Can someone help me sort this out please?