I am still stuck with a fradulent credit enquiry I started complaining about on 04 Decemebr 2023, to date 18 January 2024, nothing has been, all cases have been closed without resolution and this ****ing bank continues to play games, ruining my life

I have been complaining since 04 December 2023 about a *****ulent credit enquiry that was conducted by standard bank on 25 November 2023, without my knowledge and consent. All the cases that were opened in December were closed without a resolution citing useless reasons that they are able to get hold of me. On 09 January 2024, I wrote another complaint that my case has still not been resolved, I did the same again on the 15th. The generic replies I always get from December to date are that they are waiting to hear back from their credit bureau team, I have been told the same bull**** story from December even to this day. On Tuesday 16 January 2023, I received an email from Bila Gordon, saying the email was to acknowledge my complaint on hello peter, they will step in assist and he will be escalating all my complaints. He requested my contact numbers which I provided. Yesterday, I get an email from Bila again, saying they will contact me. I was holding my phone waiting for that call and it never came. Today, I receive an email from Bila saying because they were not able to contact me, they are closing the matter and they will no longer be escalating my matter. These are the same games they have been playing since December. I have provided my cell phone numbers multiple times saying they will call and they never did. The *****ulent enquiry is still on my profile, they have done nothing to resolve this matter, they closed all my complaints without resolution. Today on the 18th of January 2024, I am still stuck with a *****ulent credit enquiry they did by using my personal information I entrusted them with, without my consent. This bank has ruined me. They have also refused to close my accounts so that I can part ways with them immediately. I hate this bank