LF
Luricka F

1 reviews | Active since Jun 2010

01 Sept 2015, 10:16

I am so disappointed

I am so extremely fed-up with the terrible service I receiving from Standard Bank. <br> <br> I have had problems on literally every platform I utilise from Standard Bank, from unfriendly untrained staff, to lies told about cards ordered. I received my Standard Bank credit card 3 weeks later than promised, and in addition, was never registered for UCount rewards!. Your call centre staff are untrained as nobody knew who can help me register for UCounts again or who can help me activate the SMS notification on the card. This has NEVER been resolved and you will be happy to know that I have cancelled my card. <br> <br> Through FNB my card was delivered within 24 hours and the E-Bucks registration went through automatically. <br> <br> Furthermore, I was deregistered from cellphone banking for no reason, and your registration process is currently OFFLINE! <br> Your website and internet banking is also offline at the most inopportune times such as a Monday morning. <br> <br> I have been banking with Standard Bank for over 28 years, and I must be honest, I am very sad to leave the bank, but you leave me no other choice. <br> <br> Disappointed, Frustrated, Irritated and Tired is what I feel about Standard Bank today. <br> <br>

0
Replies (1)
Standard Bank
Standard Bank's reply01 Sept 2015, 15:11
Official
Hello luricka,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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