I am recieving bad service from a prestige banker

I am assigned to Thenjiwe Mahlatsi as my Prestige Banker. I've contacted her several times for various stuff and she never responds unless solicited twice or more. I've had a problem with SMS notifications not being received on time. When debit orders goes off from my account, they were duplicated. She gave the appearance of following up but she actually never got back to me with an update. All emails to her have gone unanswered.<br> <br> Mahlatsi is doing a poor job, infact she is rendering a bad service and this put the reputation of Standard Bank at risk. Not mention that we pay higher fee for Prestige Banking to have the illusion that we are been given a superior service. <br> <br> But over and over and over, Prestige has proven to be a SHAM, maybe because of people like Mahlatsi Thenjiwe. This makes Standard Bank customer service to look pathetic.<br> <br> Please do something about this. Thenjiwe is not good with customer service. I tried calling her line, never got hold of her. Is hard to get hold of her.