I am out R6951.24 because of Standard Bank's mistake with a R373.00 revolving loan debit order and there is no help from Prestige Banking :-(

Standard Bank had a system error on my account which debited R2691.00 instead of the R373.00 as per the contrct I signed when I increased the revolving credit loan in January. I app**** for vehicle finance for a new car as I have been having trouble with my own vehicle and do not have the finances to fix the car, on the Thursday we realised that this debit order is influencing my whole credit rating and was a fault, I emailed the contact centre and after a few back and forth emails I realised I was not getting anywhere, where I emailed my previous banker at the Stellenbosch branch who assisted me straight away and he informed the Kromboom branch about this fault and he assured me that they would sort this out and sent an email to me stating what happened which I forwarded to the dealership but the bank needed a formal letter stating the mistake. I then tried emailing the contact centre again on the Friday and after being cut off twice and wasting airtime I decided to wait and see if the debit order had been corrected. Saturday came and the R2691.00 had come off again and so I went into the branch, bear in mind that in my previous occasions purchacing vehicles I would have had my new car already, I speak to a Prestige banker who herself can't get any help from their loan department and then goes to the branch manager who can't help me either and I must wait for Monday, Monday comes I get a nice email from the contact centre which seems like help is coming, I reply to this email and no reply, I call in and I am told the reconcilliation department will be able to help me with the letter, I am put through and it is cut off after holding on for a bit, I find the number for this department on Google and try again after hlding on for 5minutes without an answer I hang up and decide to send an email to the prestige banking contact centre, the complaint resolution centre and Iodge a formal complaint on the standard bank website and I still havent heard anything from Standard Bank.

I have expressed the urgency of this matter countless times, I inform them that this is costing me money the more this is delayed and there is no help.

This is the most unhelpful service I have recieved in my life.