I am NOT going to a branch!

I paid off a loan and used the funds from a Tax Fee Call Account - I want to close both of these. Both accounts were opened using the app, but the call centre says I need to go INTO a branch to close them. No way am I going to a branch and being exposed to COVID-19 because I am being financially responsible. The call centre said they were putting me through to the branch to see if they could assist telephonically, and after 13 minutes and 33 seconds, the call was cut off. I am so unimpressed. Please note that I will not pay interest on this loan from the date it was paid off - 30 April, until Standard Bank can sort their systems out that customers do not have to put their health at risk by going to branches. Especially as more customers are forced to go to fewer branches after they closed 90 branches.

I tried to log a complaint via the bank's website - and it's not working!! I have also requested TWICE on the bank's website that they phone me - and no call.