I AM MAD AS HELL WITH STANDAND BANK

I HAD TO SEND MONEY TO A CELL PHONE NO. HOWEVER THAT PERSON DID NOT RECIEVE AN SMS NOTIFYING HER THAT WE NEEDS TO GO THE ATM TO RETRIEVE THE MONEY USING HER CELL PHONE NO. SINCE MY MONEY WAS DEBITED FROM MY ACC, I WENT TO TH BRANCH WHERE THEY GV ME TH PHONE TO CALL, I WAS ON TH PHONE 4 OVER AN HOUR. I WAS TOLD TH MONEY WENT INTO TH 3RD PARTY'S ACC. I CALLED HER & SHE TOLD ME THAT SHE DON'T USE THAT ACC ANYMORE. HOWEVER TH 3RD PARTY CALLED \CELL PHONE BANKING"ASKED THEM TO REIMBURSE MY MONEY REF NO: ***. I'M STILL WAITIN 4 MY MONEY 2 BE RETURNED"