1 reviews | Active since Sept 2016
I am in Thailand do not reply that you tried to call me about this complaint!!!
Once again Standard Bank "covers itself in glory"!. The glory of total incompetence. I am living in Thailand for some months. I have been using your app for donkeys years and today changed my user name AT THE SUGGESTION OF YOUR APP to one supposedly safer. Now I cannot access my app on the phone because suddenly your app has 'sent' a code to my email address, which never arrives in my inbox so I can't access the phone app. I stopped using my Standard Bank credit card for online purchases, thousands of Rands in air tickets over the past few years because messages from your system for OTPs NEVER come through to my email address. I now put all online purchases through my ABSA credit card. Now your useless app has stopped me from accessing my account on my phone. DO NOT SEND ME MESSAGES ABOUT NOT BEING ABKE TO GET ME ON MY SOUTH AFRICAN CELL. I AM IN THAILAND. I REPEAT I AM IN THAILAND!
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
For the safety and security of your account, we are unable to proceed with your request without proper authentication. Please note that authentication can only be completed via a telephone call.
Standard Bank Hello Peter Team
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Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
For the safety and security of your account, we are unable to proceed with your request without proper authentication. Please note that authentication can only be completed via a telephone call.
Standard Bank Hello Peter Team
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Can you please tell me whether I have to be authenticated by every single Standard Bank department if I have a different enquiry.
Surely my successful authencation should be on my profile now?
Can you please tell me whether I have to be authenticated by every single Standard Bank department if I have a different enquiry.
Surely my successful authencation should be on my profile now?
Thank you for you message.
Please note it is mandatory for us to authenticate customer on every interaction.
This requirement help us to protect your profile.
Kind regards
Standard Bank Hello Peter Team
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Thank you for you message.
Please note it is mandatory for us to authenticate customer on every interaction.
This requirement help us to protect your profile.
Kind regards
Standard Bank Hello Peter Team
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