I am getting NO service or assistance from Standard Bank

I app**** for a re-advance on my homeloan to fund a solar installation. It was approved and I sent all the documents on the 19th of January 2023. My solar quote is expiring tomorrow and I still have not received the payout. I escalated it twice last week and no one has gotten back to me. I spent hours on the phone and no one is able to assist me to resolve my issue. My personal banker is in a meeting and no one in the call center can resolve. They can only do another escalation to which no one respond. My first escalation was done last week Tuesday or Wednesday. It is really disappointing to have to resort to Hello Peter to try and get service )-: Really disappointed in Standard Bank's service.