AH
Adele H

1 reviews | Active since Jun 2016

05 Aug 2016, 05:36

I am furious

<p>Last week Friday tried to withdraw money at spar till. Card declined but received sms money out of bank. Spar told me it will reverse back in a few hours. Monday still nothing. Went to bank and a call was logged! Received an sms saying query will be attended to 12 Aug. It is a week later and i eill not wait till 12th for standardbank to give back my money they stole. This will be on every social media platform i can find and a case at ombudsman will be lodged. Standard bank feels nothing for their clients. I need to provide for my family and they dont care. I want my money today!!!!!! Its been a week already!!!</p>

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Replies (2)
Standard Bank
Standard Bank's reply08 Aug 2016, 09:09
Official

Good day Adele Hoffman

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply10 Aug 2016, 04:53
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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