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naadirah L

1 reviews | Active since May 2011

01 Mar 2017, 14:41

I am disappointed an horribly sorry i will not leave it this way

<p>A month ago i withdrew some cash as the money came out a broken R200 note came out with my money as total I drew a R1000 i think i am very sorry i will not leave it so as its the banks fault I logged a complaint at the bank an they didn't contact me when i went back eventually they said sorry its resolved your other part of note wasn't found i want somebody in charge of this kind of matters to contact me if not to busy.</p>

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Replies (2)
Standard Bank
Standard Bank's reply02 Mar 2017, 08:10
Official

Good day

Thank you for your hello peter post received.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Kabelo Molefe
Complaint Resolution Centre
? Share Call: ***| ? Fax: *** | Tel no:***|
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Standard Bank
Standard Bank's reply03 Mar 2017, 16:01
Official

Dear naadirah

Thank you once again for your posting.

I refer to our telephonic conversations and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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