I am desperate for some Action at Standard Bank

I am in the process of procuring a property. In 4 months we are still waiting for cancellation figures on an existing bond which is from a deceased estate.(estate account) I cannot move forward with this sale unless i receive cancellation figures on this deceased estate account. Ironically, the new bond will also be with Standard bank. Please will someone contact me who can make things happen here, as i am at my wits end! I will give all the details to whoever contacts me.