i am closing my accounts with standard bank

Firstly i have been a loyal client of standard bank for many years. Today 29/04/2015 I went to cape gate standard bank to reset my internet banking password.firstly i was standing in the queue for almost an hour.yet there was only 3 people in the queue infront of me. Eventually i spoke to the guy at the desk. Which was a trainee.and he directed me to a pc to reset my password. However nothing worked.he then walks away for more then 10 mins. Leaving me clueless.i then ask a diffrent consultant to help me and he sed he was busy but he was just standing ther. Eventually the 1st guy comes back but still doesnt know how to resolve my issue. All i wanted was to reset my PASSWORD for inernet banking. I can go on and on bout all the insidents took place today. 29 April 2015.but what it boils down to is poor management to leave a trainee untrained. Poor management to customer satisfaction. I come from the hospitallity industry where service is your bread and butter. Clearly standard bank does not know this concept. I will be closing all three of my accounts immediatly. <br> <br> Waleed Jacobs<br> ***