1 reviews | Active since Oct 2016
I am changing Banks - Customer Service and Telephone Banking Very POOR!!!!
<p>I went to change my number at the bank last week Thursday and was told that my OTP number would be changed within 5 hours. When I tried using my application - they told me to contact the Customer Care line.</p> <p> </p> <p>I needed to do a purchase urgently. Firstly contacted the number provided and selected the correct prompts and was divereted to different people three times.</p> <p> </p> <p>On the third time - and the line was very bad I requested that I be put through to someone - this person then assisted me, I could not hear the agent and requested that if she could please mail me what she is saying as I could not understand anything.</p> <p> </p> <p>Her response was - I can't I am busy and won't be able to do that you need to call back later.</p> <p> </p> <p>I have been with Standard bank since I could remember but after this - I will be changing banks.</p> <p> </p>
No one has gotten back to me - I called the call centre again. This is seriously the worst experience ever and it takes me a long time to say this.
Honestly moving over to FNB - I still defended Standard bank - but I guess that majority is right.
Standard Bank is really not a good bank.
Misrepresentation - and a lot of time wasting - because of Standard Bank there are going to be peopel that will not get paid.
Not even a response - I don't even want to give a star rating - one is too many!
No one has gotten back to me - I called the call centre again. This is seriously the worst experience ever and it takes me a long time to say this.
Honestly moving over to FNB - I still defended Standard bank - but I guess that majority is right.
Standard Bank is really not a good bank.
Misrepresentation - and a lot of time wasting - because of Standard Bank there are going to be peopel that will not get paid.
Not even a response - I don't even want to give a star rating - one is too many!
I had to go into the bank they help me they say it is going to be an hour - they phone me and yet they still can't help.
I have spent 4 hours trying to get this sorted - Unacceptable and if someone does not get back to me that is in management then I am going to seriously make a big thing about this - this is honestly just too complicated and not user friendly at all.
Really Standard Bank - you need to up your game!
I had to go into the bank they help me they say it is going to be an hour - they phone me and yet they still can't help.
I have spent 4 hours trying to get this sorted - Unacceptable and if someone does not get back to me that is in management then I am going to seriously make a big thing about this - this is honestly just too complicated and not user friendly at all.
Really Standard Bank - you need to up your game!
Good day Zita Du Preez
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Good day Zita Du Preez
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
I still have no access to my Internet Banking or Mobile App.
The fact that no one has made an effort to actually contact me is disipointing - I have lost quite a bit becuase of this problem that cannot be resolved.
Poor Service, I am really unhappy with Standard Bank!
I still have no access to my Internet Banking or Mobile App.
The fact that no one has made an effort to actually contact me is disipointing - I have lost quite a bit becuase of this problem that cannot be resolved.
Poor Service, I am really unhappy with Standard Bank!
Dear Zita Du Preez
Thank you once again for your posting.
I refer to our telephonic conversation and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Zita Du Preez
Thank you once again for your posting.
I refer to our telephonic conversation and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you to Clint Petersen who assisted me today - he has managed to turn a really bad experience into a good one.
Really appreciate the fact that you took the time to assist me and finally provide me with the details that I needed.
Thank you to Clint Petersen who assisted me today - he has managed to turn a really bad experience into a good one.
Really appreciate the fact that you took the time to assist me and finally provide me with the details that I needed.